When you make a Booking on our website, you will be asked to click “I accept” and you will not be able to complete your Booking if you do not do this. This confirms that you accept these terms. We strongly recommend that you read the terms before accepting.
If you are a consumer (i.e. not dealing as a business with us), Easternwoods hotels (we/us) sells all rooms and extras to you subject to these terms.
A contract is formed between you and Easternwoodshotels when we issue you with a booking reference number for your room and extras (if applicable). No booking shall be binding on Eastern woods hotels until we issue you with a booking reference number. Management reserve the right to cancel any booking.
You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then Easternwoodshotels will terminate your booking and retain any money paid to us for such booking.
You may make a booking on someone else's behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking.
You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone.
You must ensure that the name on a booking is correct at the time of booking. Subject to section 7, this cannot be changed after making the booking.
If you book five or more rooms for the same night we will treat this as a Group Booking. If you make a Group Booking you will be subject to special terms regarding amending and cancelling Group Bookings.
We offer certain extras when you make your booking. The room rate excludes any extras unless we expressly agree with you otherwise as part of your booking. Extras are subject to availability and cannot be transferred to any other booking. If any extra that you have paid for in advance is unavailable upon arrival we will give you a refund of the price you paid for that extra. Extras are provided subject to these terms.
The rate for each room is as published on our website at the time of your booking, or, in the case of a telephone booking, as advised to you at the time of booking.
All payments are due in full at the time of booking unless otherwise advised by Eastern woods hotels.
You must be able to show photo identification such as a passport or driver's license or a valid credit or debit card if you are paying by cash for a walk-in booking at a Easternwoods hotel.
All foreign guests must provide passport identification with a valid visa at check-in (this is a legal requirement). All domestic guests must provide photo identification with proof of address (Voter ID / Driving License / Passport / Masked Aadhar Card).
You can check in from 1pm on the scheduled date of arrival. If you wish to check in earlier, you must discuss this in person with the Duty Manager. This service is subject to availability.
You must be able to show photo identification such as a passport or driver's license or a valid credit or debit card if you are paying by cash for a walk-in booking at a Easternwoods hotel.
Money, jewelry and other valuables must be placed in the in-room safe. Management will not be responsible for any loss. You agree to be personally liable in the event that the indicated person, company or association fails to pay part or full amount of charges incurred by you.
As a policy we do not allow visitors to go to the guest rooms. This is only to ensure the safety and security of our guests. Standard Check-in / out timing as per hotel policy is 1300 / 1100 hrs.
Any damage to property will attract charges. Any activities prohibited by judicial law will not be entertained - Prostitution / Drugs / etc. If you are sharing a room, you agree that your stay is with mutual consent among you and your roommate.
Maximum occupancy for rooms is clearly stated online at easternwoodshotels.com during the booking process. Guests abusing these guidelines will be required to purchase another room at the published daily rate.
To ensure guest's safety and security, we do not allow visitors to go to the guest's room.
In addition to the maximum room occupancy as stated online at stayEasternwoods.com, one child under the age of 8 years old is permitted per room.
You will not leave children unattended in any rooms or public areas at any times.
You must not smoke in any of our hotels or interfere with our fire detection system. If you do so, we will terminate your booking without refund and require you to leave the hotel immediately.
You authorize us to charge you any costs we incur if you smoke or cause damage in our hotel including costs for specialist cleaning (to make the room fit for sale as a nonsmoking environment) and the cost of the room for any time period it is unusable. You authorize us to charge this amount to the payment card used in your booking. We will send you a breakdown of these charges within 10 working days. We may refuse to accept bookings from you in future.
Modifications can be made free of charge up to 24 hours prior to check-in, which commences at 12:00 local time on the date of stay.
ALL modifications (exc. room upgrades) are treated as a cancellation and a new booking. All clauses of the Cancellation Policy are applicable. For date changes, we cannot guarantee the same rates will be available as at the time of booking.
Room upgrades will be provided on request where possible. Cancellation Policy does not apply here. Payable amount will be the difference between rate at the time of booking and rate of the upgraded room at time of modification.
If you need a GST Invoice, please confirm the GST number for billing, at the time of check in. GST number once provided will not be changed after check in. Easternwoods will not be liable or indemnify any loss that you may incur, due to failure to intimate correct GST details.
Bookings made for either 5+ rooms OR 15+ nights will be treated as a Group Booking.
If you cancel your Group Booking or reduce the number of nights or the number of rooms required within 30 days of your arrival date, we will not refund any money you have paid to us. Subject to availability and payment, you may add any additional night(s) to any Group Booking (after the dates of the original Group Booking) at the rate for the room(s) at the time you make the amendment.
If you have any questions or complaints in relation to your booking or these terms please go to our website and click on the 'contact us' link and we will respond to you as quickly as we can, normally within 24 hours.
easternwoodshotels@gmail.com
9611178999
Bed cleanliness: sheets should be clean & smell fresh. No visible dirt on the bed sheets or pillows.
sheets should be crisp & comfy. They should be completely dry to the touch of the hand.
shower area should be visibly clean. There should be no evidence of the previous guest.
the shower should provide adequate pressure and hot water consistently.
It’s very simple and we hope you’ll never need to use our guarantee but we don’t live in a perfect world and sometimes things go wrong. That’s why we’ll be there to make them right and continue to serve your best interests.
We like to be super fair and we also expect our customers to do the same. That’s why we need to put in
place a framework by which the guarantee is redeemable.
The terms & conditions of our guarantee are as follows:
Refunds will be made only to the registered booking credit or debit card. There will be no cash payments.